write a 500 600 word discussion on case study 1


Customer Centricity

Without customers, businesses could not succeed. The term “customer centric” has, therefore, become synonymous with proactive business strategy worldwide. Primarily due to advances in technology, we are experiencing a fundamental shift in marketing – from a previous focus on companies to a spotlight on consumers. This gives customers a much stronger voice in both the business-to-business (B2B) and business-to-consumer (B2C) markets.

This core reading discusses how customer centricity fits into an organization in three ways:

  1. as part of a knowledge management system (understanding the customer);
  2. as part of developing strategic competence as a learning organization (building a customer-centric culture); and
  3. as a foundation for corporate strategy development and execution (serving the customer).

Following your review, prepare responses to the following discussion questions:

  1. According to research, what are some of the key customer-centric characteristics of successful companies?
  2. What are some of the ways that technology has shifted power from companies to consumers?
  3. In discussing Net Promoter Score (NPS), why does Reicheld suggest doing surveys frequently rather than annually or just a few times a year?

[Button id=”1″]

Thanks for installing the Bottom of every post plugin by Corey Salzano. Contact me if you need custom WordPress plugins or website design.

Looking for a Similar Assignment? Our ENL Writers can help. Get your first order at 15% off!

Order

Hi there! Click one of our representatives below and we will get back to you as soon as possible.

Chat with us on WhatsApp