Provide answers to the following questions;
- Why has the “patient experience” become an important focal point for health care managers?
- Explain the functions carried out by health care managers and give an example.
- Name two key health care leadership barriers and challenges (two of each).
- What does the term servant leadership within the health care industry?
- What are the three dimensions of employee engagement?
- What are the results from employees who are engaged?
- Differentiate between soft skills, thinking skills, and socio-emotional skills.
- What does the SWOT acronym represent?
- What is involved in the marketing concept?
- What are the types of marketing in health care?
- Explain health care quality.
- Describe the objective of the cause-and-effect diagram.
- Define the Health Information System (HIS).
- How does health insurance work?
- What is the best type of health insurance? Explain.
- What is cost allocation?
- Define sexual harassment and provide three reasons health care managers must address it immediately.
- Describe key functions of employee retention.
- If given the opportunity, how will you address Medically Underserved Areas (MUAs)
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