BSBLDR502 Lead and manage effective workplace


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Wall Street College Pty Ltd
ABN No: 42 606 344 905
RTO No: 41294 CRICOS Provider No.: 03601F
Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
Ass essment Tool
Unit Details
BSBLDR502 Lead and manage effective workplace
relationships
Assessment
Type
This is a
summative assessment , which requires each
student to have adequate practice prior to undertaking this
assessment
Assessment
Tasks
Project
Assessment 1
(
Establish Workplace Systems)
Project
Assessment 2
(
Manage Workplace Relationships)
Last Modification Date
April
2020
Proposed Review Date
April
2021
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Wall Street College Pty Ltd
ABN No: 42 606 344 905
RTO No: 41294 CRICOS Provider No.: 03601F
Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
Unit SummaryUnit Summary
This unit describes the skills and knowledge required to lead and manage effective workplace relationships.
This unit describes the skills and knowledge required to lead and manage effective workplace relationships.
It applies to individuals in leadership or management who have a
It applies to individuals in leadership or management who have a prominent role in establishing and managing prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation’s values, processes and procedures to support workplace relationships taking into account the organisation’s values, goals and cultural diversity.goals and cultural diversity.
At this level work will normally be carried out within complex and diverse
At this level work will normally be carried out within complex and diverse methods and procedures, which methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving and decision require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.making strategies.
No licensing, legislative or certification requirements apply to this unit at the time of publicat
No licensing, legislative or certification requirements apply to this unit at the time of publication.ion. Prerequisite UnitsPrerequisite Units
There are no recommended pre
There are no recommended pre–requisite units for this competency.requisite units for this competency. Possible CoPossible Co–requisite Unitsrequisite Units
This unit can be assessed independently, however holistic assessment practice with other business service
This unit can be assessed independently, however holistic assessment practice with other business service units of units of competency is encouragedcompetency is encouraged
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Wall Street College Pty Ltd
ABN No: 42 606 344 905
RTO No: 41294 CRICOS Provider No.: 03601F
Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
Assessment Overview
This Student Assessment Booklet includes all your tasks for assessment of BSBLDR502 Lead and manage effective workplace relationships.
About Your Assessments
This unit requires that you complete two assessment tasks. You must complete all tasks to achieve competency for this unit. Assessment Task About This Task
Assessment Task 1: Establish Workplace Systems
Students will establish policies and procedures to promote workplace communication and consultation
Assessment Task 2: Manage Workplace Relationships
Students will manage workplace networking and relationships
How to Submit Your Assessments
When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.
Make sure you photocopy your written activities before you submit them – your assessor will put the documents you submit into your student file. These will not be returned to you.
Assessment Task Cover Sheet
At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task where you need to submit items for assessment, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task and will write this on the back of the Task Cover Sheet.
Assessment Appeals
You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to your Student Handbook for more information about our appeals process.
Assessment Attempts and Resubmissions
You have up to three attempts to complete each assessment tasks satisfactorily. If after the third attempt, you have not completed a task satisfactorily, your assessor will make alternative arrangements for assessment, which may involve additional training and time to consolidate your skills and knowledge. When you are required to resubmit, you may be required to:
▪ Resubmit incorrect answers to questions (such as written tasks and case studies)
▪ Resubmit part or all of a project, depending on how the error impacts on the total outcome of the task
▪ Redo a role play after being provided with appropriate feedback about your original performance
▪ Being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the first time, after being provided with appropriate feedback.
When you are required to resubmit, you’ll be given a due date for your resubmission. For example, you may:
▪ Be given 30 days in which to resubmit incorrect responses to written tasks, projects and so on
▪ Be provided with feedback on the day about your performance in a role play and then redo the task during the next visit
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Wall Street College Pty Ltd
ABN No: 42 606 344 905
RTO No: 41294 CRICOS Provider No.: 03601F
Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
Need to redo workplace-based tasks (if applicable) during the same workplace visit or a follow-up observation may be required.
All re-submissions will be conducted in accordance with the RTO’s policies and procedures.
Assessment Outcomes
Each assessment task will be given an outcome of either Satisfactory (S) or Not Satisfactory (NS). You must complete all tasks satisfactorily to achieve an overall outcome of Competent (C) for a unit. If one or more of tasks are assessed as Not Satisfactory, you will be given an outcome for the unit of Not Yet Competent (NYC).
You will be given a total of three attempts to complete each task and achieve a Satisfactory outcome. In the case of resubmission, you will be given a date by which you will need to resubmit, and you’ll be given feedback about what needs to be addressed in your resubmission.
Plagiarism, Cheating and Collusion
When a trainer/assessor believes there has been an incident of an academic misconduct involving plagiarism, cheating and/or collusion, you will be reported by your trainer/assessor along with reasons for the allegation. Wall Street College takes a serious view of plagiarism and cheating in any form of assessment.
Academic misconduct may include, but is not limited to:
o using study guide material without acknowledgement;
o paraphrasing the work of another person;
o directly copying any part of another person’s work;
o summarising the work of another person;
o using or developing an idea or theme derived from another person’s work;
o using experimental results obtained from another person’s work; and
o in the collaborative projects, falsely representing the individual contributions of the collaborating students where individual contributions are to be identified.
Penalties for plagiarism may include but not limited to: a caution or reprimand; awarding of zero marks in the assignment, essay, project, test, examination or other work in respect of which academic misconduct has occurred; a fail in the subject; a fine; suspended enrolment; or exclusion from the College.
Definitions:
Academic Misconduct
Involvement in cheating, plagiarism or any other conduct that deliberately or inadvertently claims ownership of an idea or concept without acknowledging the source of information.
Cheating
Includes, but not limited to, copying the work of another under any assessment condition without the other person’s knowledge; copying the work of another under any assessment condition with the other person’s knowledge; unauthorised collaboration of assessment tasks.
Collusion
When two or more students incite, facilitate and conceal involvement in cheating and/or plagiarism.
Plagiarism
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Wall Street College Pty Ltd
ABN No: 42 606 344 905
RTO No: 41294 CRICOS Provider No.: 03601F
Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
Involves intentionally or unintentionally submitting/presenting work that is done by another person without referencing the sources of information and may include content scraping where students simply copy and paste contents from a source without proper citation.
For more information, please refer to our Academic Misconduct Policy and Procedures.
Reasonable Adjustment
A legislative and regulatory framework underpins and supports the delivery of vocational education and training across Australia. Under this framework, providers of vocational education and training must take steps to ensure that students with recognised disabilities have the same learning opportunities and same opportunities to perform and complete assessments as students without disabilities. Sometimes reasonable adjustments are made to the learning environment, training delivery, learning resources and/or assessment tasks to accommodate the particular needs of a student with a disability. An adjustment is reasonable if it can accommodate the student’s particular needs while also taking into account factors such as: the views of the student; the potential effect of the adjustment on the student and others; the costs and benefits of making the adjustment.
RTOs are obliged by law to provide reasonable adjustment where required to ensure maximum participation of students with a disability.
Making reasonable adjustments requires the RTO to balance the need for change with the expense or effort involved in making this change. If an adjustment requires a disproportionately high expenditure or disruption it is not likely to be reasonable.[1]
Please discuss with your assessor if you believe a reasonable adjustment to an assessment needs to be made on the basis of disability.
Written Question Answer Guidance
The following written questions may use a range of ‘instructional words’, such as ‘identify’ or ‘explain’. These words will guide you as to how you should answer the question. Some questions will also tell you how many answers you need to give – for example, ‘Describe three strategies…’.
▪ Analyse – when a question asks you to ‘analyse’, you should do so in detail, identifying important points and key features. Generally, you are expected to write a response of one to two paragraphs in length.
▪ Compare – when a question asks you to ‘compare’, you will need to show how two or more things are similar, ensuring you also indicate the relevance of the consequences. Generally, you are expected to write a response of one or two paragraphs in length.
▪ Contrast – when a question asks you to ‘contrast’, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response of one or two paragraphs in length.
▪ Describe – when a question asks you to ‘describe’, you will need to state the most noticeable qualities or features. Generally, you are expected to write a response of two or three sentences in length.
▪ Discuss – when a question asks you to ‘discuss’, you are required to point out important issues or features and express some form of critical judgment. Generally, you are expected to write a response of one or two paragraphs in length.
▪ Evaluate – when a question asks you to ‘evaluate’, you should do so putting forward arguments for and against something. Generally, you are expected to write a response of one or two paragraphs in length.
▪ Examine – when a question asks you to ‘examine’, this is similar to ‘analyse’. You will need to provide a detailed response with key points and features and provide a critical analysis. Generally, you are expected to write a response of one or two paragraphs in length.
[1] From https://vetnet.education.gov.au/Public%20Documents/BSBv1.2%20Business%20Services%20Implementation%20Guide.pdf
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Wall Street College Pty Ltd
ABN No: 42 606 344 905
RTO No: 41294 CRICOS Provider No.: 03601F
Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
▪ Explain – when a question asks you to ‘explain’, you will need to make clear how or why something happened or the way it is. Generally, you are expected to write a response of two or three sentences in length.
▪ Identify – when a question asks you to ‘identify’, you will need to briefly describe the required information. Generally, you are expected to write a response of two or three sentences in length.
▪ List – when a question asks you to ‘list’, this means you will need to briefly state information in a list format, often with a specific number of items indicated.
▪ Outline – when a question asks you to ‘outline’, this means giving only the main points. Generally, you are expected to write a response of two or three sentences in length.
▪ Summarise – when a question asks you to ‘summarise’, this is similar to ‘outline’, only giving the main points. Generally, you are expected to write a response of two or three sentences in length.
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Wall Street College Pty Ltd
ABN No: 42 606 344 905
RTO No: 41294 CRICOS Provider No.: 03601F
Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
Assessment Plan
The following outlines the requirements of your final assessment for this unit. You are required to complete all tasks to demonstrate competency for BSBLDR502 Lead and manage effective workplace relationships.
Your assessor will provide you with the due dates for each assessment task. Write them in the table below. Assessment Requirements Due Date

  1. Project
  2. Project
    A
    AGREEMENT BY THE STUDGREEMENT BY THE STUDENT ENT
    Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign this before you start any of your assessments.
    Have you read and understood what is required of you in terms of assessment?
     Yes
     No
    Have you read and understood the RTO’s policies and procedures related to reassessment?
     Yes
     No
    Do you understand the requirements of this assessment?
     Yes
     No
    Do you agree to the way in which you are being assessed?
     Yes
     No
    Do you have any special needs or considerations to be made for this assessment? If yes, what are they?

 Yes
 No
Do you understand your rights to appeal the decisions made in an assessment?
 Yes
 No
Student name: ________________________________________________________________
Student signature: __________________________________ Date: ________
Assessor name: _______________________________________________________________
Assessor signature: _________________________________ Date: ________
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Wall Street College Pty Ltd
ABN No: 42 606 344 905
RTO No: 41294 CRICOS Provider No.: 03601F
Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
Assessment Task Cover Sheet – Assessment Task 1
Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.
Name:
Date of submission:
Unit:
▪ BSBLDR502 Lead and manage effective workplace relationships Assessor to complete Assessment Task Satisfactory/ Not satisfactory Date Was this a resubmission? Y/N
Project
STUDENT DECLARATION
I _____________________________________ declare that these tasks are my own work.
 None of this work has been completed by any other person.
 I have not cheated or plagiarised the work or colluded with any other student/s.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
 I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student signature: _____________________________________________________________
Student name: ________________________________________________________________
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Wall Street College Pty Ltd
ABN No: 42 606 344 905
RTO No: 41294 CRICOS Provider No.: 03601F
Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.

















Assessor signature: ____________________________________________________________
Assessor name: _______________________________________________________________
Date: _______________________________________________________________________
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Wall Street College Pty Ltd
ABN No: 42 606 344 905
RTO No: 41294 CRICOS Provider No.: 03601F
Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
Assessment Record ChecklistAssessment Record Checklist AASSESSMENT SSESSMENT TTASKASK 11:: EESTABLISH STABLISH WWORKPLACE ORKPLACE SSYSTEMSYSTEMS PPART ART AA –– DDISPLAY ISPLAY TTHEORY HEORY KKNOWLEDGENOWLEDGE YesYes NoNo
Did
Did the student the student submit the following:submit the following:
 Word processor document with answersWord processor document with answers
Did
Did the student:the student:
 Provide a sufficient answer to Question 1?Provide a sufficient answer to Question 1?
 Provide a sufficient answer to Question 2?Provide a sufficient answer to Question 2? PPART ART BB –– DDEVELOP EVELOP WWORKPLACE ORKPLACE SSYSTEMSYSTEMS Yes No
Did
Did the student the student submit the following:submit the following:
 Code of ConductCode of Conduct
 Dispute Resolution PolicyDispute Resolution Policy
 Communication Policy & Communication Policy & ProceduresProcedures
Did the student develop a Code of Conduct that:
Did the student develop a Code of Conduct that:
 Used the Policy & Procedures Template?Used the Policy & Procedures Template?
 Specified expected employee conduct in Specified expected employee conduct in the workplace?the workplace?
 Specified expected behaviour when Specified expected behaviour when dealing with aggressive behaviour?dealing with aggressive behaviour?
 Specified an Specified an appropriate purpose for the appropriate purpose for the policy?policy?
 Specified expected dress code in the Specified expected dress code in the workplace?workplace?
 Specified expected privacy and Specified expected privacy and confidentiality expectations?confidentiality expectations?
 Referenced the organisation’s Code of Referenced the organisation’s Code of Ethics?Ethics?
Did the student develop a Dispute Resolution Policy that:
Did the student develop a Dispute Resolution Policy that:
 Used the Policy & Procedures Template?Used the Policy & Procedures Template?
 SSpecified a steppecified a step–byby–step procedure on how step procedure on how disputes are addresseddisputes are addressed??
 Specified an appropriate purpose for the Specified an appropriate purpose for the policy?policy?
 Referenced the organisation’s Code of Referenced the organisation’s Code of Ethics?Ethics?
Did the student update the existing
Did the student update the existing Communication Policy & ProceduresCommunication Policy & Procedures so that:so that:
 SSpecified a section relating to staff pecified a section relating to staff consultation and its importance in work consultation and its importance in work processesprocesses??
 SSpecified a consultation procedurepecified a consultation procedure??
 SSpecified interpersonal pecified interpersonal communication communication styles that should be adhered tostyles that should be adhered to?? PPART ART CC –– PPOLICY OLICY CCONSULTATIONONSULTATION Yes No
Did the student
Did the student lead a consultation session where they:lead a consultation session where they:
 VVerbally led the presentation of the main erbally led the presentation of the main components of the Code of Conduct components of the Code of Conduct PolicyPolicy??
 VVerbally led the erbally led the presentation of the presentation of the updates made to the Communication updates made to the Communication Policy & ProceduresPolicy & Procedures??
 EEmployed listening skills to receive mployed listening skills to receive feedback and to answer any questions that feedback and to answer any questions that the attendees may havethe attendees may have??
 DDocumented the feedback received from ocumented the feedback received from the attendeesthe attendees??
 VeVerbally led the presentarbally led the presentation of the main tion of the main components of the Dispute Resolution components of the Dispute Resolution PolicyPolicy??
 AAdhered to the interpersonal dhered to the interpersonal communication stylescommunication styles they previously they previously developed?developed?
 CConfirmed the attendeesonfirmed the attendees’’ understanding of understanding of the policies by using questioning the policies by using questioning techniquestechniques?? PPART ART DD –– FFACILITATE ACILITATE CCONSULTATION ONSULTATION FFEEDBACKEEDBACK Yes No
Did
Did the student the student submit the following:submit the following:
 Modified Code of ConductModified Code of Conduct
 Modified Dispute Resolution PolicyModified Dispute Resolution Policy
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Wall Street College Pty Ltd
ABN No: 42 606 344 905
RTO No: 41294 CRICOS Provider No.: 03601F
Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
Assessment Record ChecklistAssessment Record Checklist AASSESSMENT SSESSMENT TTASKASK 11:: EESTABLISH STABLISH WWORKPLACE ORKPLACE SSYSTEMSYSTEMS
 Modified Communication Policy & ProceduresModified Communication Policy & Procedures
 EmailEmail
Did the student draft an email that:
Did the student draft an email that:
 Used the Email Used the Email template?template?
 Specified who the email was from?Specified who the email was from?
 Specified the email subject?Specified the email subject?
 Specified the body of the email?Specified the body of the email?
 Specified who the email is addressed to?Specified who the email is addressed to?
 Specified the date and time the email was Specified the date and time the email was sent?sent?
 Specified the attachments for the email?Specified the attachments for the email?
 Specified the correcSpecified the correct email footer?t email footer?
Please note any reasonable adjustments for this task below.
Please note any reasonable adjustments for this task below.
 I have reviewed the mapping I have reviewed the mapping to to this task.this task.
 I have analysed the evidence gathered against the requirements of this task and am satisfied that the student has I have analysed the evidence gathered against the requirements of this task and am satisfied that the student has satisfactorily demonstrated the knowledge rsatisfactorily demonstrated the knowledge required of this unitequired of this unit..
Where any items
Where any items above above are marked ‘Nare marked ‘Noo’, ’, please please provide comments and outline the gaps below. provide comments and outline the gaps below. Ensure feedback is Ensure feedback is provided to the student on their Assessment Task Cover Sheet. Note actions that provided to the student on their Assessment Task Cover Sheet. Note actions that will be taken to correct the gaps.will be taken to correct the gaps.
How many attempts were required to demonstrate satisfactory performance?
How many attempts were required to demonstrate satisfactory performance? ________________________________________________
Part A outcome:
Part A outcome: Satisfactory Satisfactory  Not SatisfactoryNot Satisfactory 
Part B
Part B outcome:outcome: Satisfactory Satisfactory  Not SatisfactoryNot Satisfactory 
Part
Part CC outcome:outcome: Satisfactory Satisfactory  Not SatisfactoryNot Satisfactory 
Part D
Part D outcome:outcome: Satisfactory Satisfactory  Not SatisfactoryNot Satisfactory 
Date:
Date: ________________________________________________________
Student name:
Student name: ____________________________________________________________________________________________________________________________________________
Assessor name:
Assessor name: __________________________________________________________________________________________________________________________________________
Assessor signature:
Assessor signature: ____________________________________________________________________________________________________________________________________
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Wall Street College Pty Ltd
ABN No: 42 606 344 905
RTO No: 41294 CRICOS Provider No.: 03601F
Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
Assessment Task 1: Establish Workplace Systems
The following assessment tasks use a simulated business called Complete Business Solutions Australia (CBSA). In order to complete the assessment tasks, you will need to access information, templates, policies and procedures associated with CBSA. This can be done in one of two ways: either your assessor will provide you with copies of the appropriate documents, or they will provide you with login details for CBSA’s website. Navigate to www.cbsa.com.au, select ‘Log in’ and enter your username and password prior to completing your assessment tasks. For this assessment you will play the role of Business Compliance Specialist for CBSA. CBSA is a consultancy service providing assistance with compliance, finances, human resources, information technology and other business needs to ensure that businesses have the expertise and support they need to survive and prosper. You should familiarise yourself with what CBSA does, its services and history, the organisational structure of the business and its employees. Ensure that you read the Business Plan to understand CBSA’s mission, vision, and business objectives.
TASK SUMMARY
There are four parts to this task:
▪ In Part A, you will display your theory knowledge in workplace communication and consultation
▪ In Part B, you will develop policies and procedures on workplace communication and consultation systems
▪ In Part C, you will facilitate a presentation on the policies and procedures you developed and receive feedback
▪ In Part D, you will give feedback to those involved in the consultation process
RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK:
▪ Access to Learner Guide, PowerPoint presentation and recommended textbook
▪ Access to a computer, the Internet, and a web browser
▪ Access to a word processor
▪ CBSA Business Plan (accessible via the CBSA website)
▪ CBSA organisational policies and procedures (accessible via the CBSA website)
▪ Policy & Procedures Template (accessible via the CBSA website)
▪ Email Template (accessible via the CBSA website)
▪ At least two additional students to be used in role-plays
WHEN AND WHERE WILL THIS TASK BE COMPLETED?
▪ This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).
▪ Your assessor will provide you with the due date for this assessment.
WHAT HAPPENS IF I GET SOMETHING WRONG?
If you get something wrong you will need to resubmit that part of the task that has not been completed correctly or fully. Your assessor will provide you with guidance as to what needs to be resubmitted and how.
If your assessor identifies any plagiarised responses in your answers, your trainer/assessor will report this along with reasons for the allegation. For more detailed information about academic misconduct, please refer to Plagiarism, Cheating and Collusion section in the Assessment Overview of this assessment booklet.
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Wall Street College Pty Ltd
ABN No: 42 606 344 905
RTO No: 41294 CRICOS Provider No.: 03601F
Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
STUDENT INSTRUCTIONS FOR TASK 1
Complete all parts of the assessment below using your own words. PPART ART AA –– DDISPLAY ISPLAY TTHEORY HEORY KKNOWLEDGENOWLEDGE
To begin this part, read the following email and
To begin this part, read the following email and its attachment, its attachment, then complete the tasks that follow:then complete the tasks that follow:
To:
To:
You
From:
From:
Henry Thomas (henry.thomas@cbsa.com.au)
Date/time:
Date/time:
Wednesday 10:52AM
Subject:
Subject:
Effective Work Relationship Questions
Attachment:
Attachment:
Questions.docx
To You,
To You,
I’m going to put you in charge of implementing new systems to promote workplace communication and
I’m going to put you in charge of implementing new systems to promote workplace communication and consultation. This will also involve refining any existing policies and procedures to support this. consultation. This will also involve refining any existing policies and procedures to support this.
Prior to giving my authority to implement these systems I
Prior to giving my authority to implement these systems I would like you to provide answers to the attached would like you to provide answers to the attached document so I can of determine your theory knowledge of this subject. document so I can of determine your theory knowledge of this subject.
Kind Regards,
Kind Regards,
Henry Thomas
Henry Thomas
Governance Manager
Governance Manager
300 Fictional Way, Sydney, NSW 2000
300 Fictional Way, Sydney, NSW 2000
Phone: 1800 111 222
Phone: 1800 111 222
www.cbsa.com.au
www.cbsa.com.au
ATTACHMENT
Questions.docx

  1. Provide an overview of at least four Australian legislations that are relevant to workplace relationships.
  2. Explain how workplace systems, policies and procedures can support effective work relationships for each of the following:
    ▪ CCommunicatioommunication including interpersonal styles and networkingn including interpersonal styles and networking
    ▪ CConsultationonsultation
    ▪ CCultural and social sensitivityultural and social sensitivity
    ▪ CConflict resolutiononflict resolution
    TASKS
    Based on the email, answer the questions in the attachment using a word processor:
  3. Provide your answer to Question 1 in the Questions.docx attachment
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    BSBLDR502 – Assessment Tool Page 14 of 29
    Wall Street College Pty Ltd
    ABN No: 42 606 344 905
    RTO No: 41294 CRICOS Provider No.: 03601F
    Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
    Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
    Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
    Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
  4. Provide your answer to Question 2 in the Questions.docx attachment
    PPART ART BB –– DDEVELOP EVELOP WWORKPLACE ORKPLACE SSYSTEMSYSTEMS
    To begin this part, read the following email and then complete the t
    To begin this part, read the following email and then complete the tasks that follow:asks that follow:
    To:
    To:
    You
    From:
    From:
    Henry Thomas (henry.thomas@cbsa.com.au)
    Date/time:
    Date/time:
    Friday 9:37AM
    Subject:
    Subject:
    Workplace Communication and Consultation System
    To You,
    To You,
    Thanks for providing the answers to the questions I sent through. Can you now begin developing systems to promote effective workplace relationships here at CBSA? Make sure you refer to the organisations’ existing Code of Ethics and reference this in the new system documentation where possible. As part of this task you are to create the following new policies:
    ▪ Code of Conduct
    ▪ Dispute Resolution Policy
    I would also like you to refine the
    I would also like you to refine the Communication Policy & ProceduresCommunication Policy & Procedures to include policy information and to include policy information and procedures for employee consultation and interpersonal communication styles, as these are not currently procedures for employee consultation and interpersonal communication styles, as these are not currently covered in the existing policy. Can you please develop these and send them through to me for review?covered in the existing policy. Can you please develop these and send them through to me for review?
    Kind Regards,
    Kind Regards,
    He
    Henry Thomasnry Thomas
    Governance Manager
    300 Fictional Way, Sydney, NSW 2000
    300 Fictional Way, Sydney, NSW 2000
    Phone: 1800 111 222
    Phone: 1800 111 222
    www.cbsa.com.au
    www.cbsa.com.au
    TASKS
    Based on the email, you are to refer to the organisations’ Code of Ethics which is available via the Employees section of the CBSA website and then complete the following tasks. You are free to research examples of the particular policies and procedures mentioned in the email if you desire.
  5. Download the Policy & Procedures Template from the Employee section of the CBSA website, and then develop a Code of Conduct Policy using a word processor. You must:
    ▪ Specify the purpose of the policy
    ▪ Specify the policy section including:
    − Outlining the expected employee conduct in the workplace including diversity
    − Outlining the expected dress code
    − Outlining privacy and confidentiality expectations
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    BSBLDR502 – Assessment Tool Page 15 of 29
    Wall Street College Pty Ltd
    ABN No: 42 606 344 905
    RTO No: 41294 CRICOS Provider No.: 03601F
    Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
    Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
    Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
    Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
    − Outlining how employees should deal with aggressive behaviour
  6. Download the Policy & Procedures Template from the Employee section of the CBSA website, and then develop a Dispute Resolution Policy using a word processor. You must:
    ▪ Specify the purpose of the policy
    ▪ Specify the policy section including a step-by-step procedure on how disputes are addressed and resolved in the workplace including what occurs at each stage of the dispute process. Note: you will be resolving a dispute using this procedure in a later assessment task.
  7. Update the existing Communication Policy & Procedures to ensure that the:
    ▪ Policy section contains a section relating to staff consultation and its importance in work processes
    ▪ Policy section contains a section relating to interpersonal communication styles that should be adhered to ensuring diversity is respected
    ▪ Procedure section contains a procedure in how staff consultation should be taken including the steps involved in the process
    Note: In the policies you should make reference the organisations’ Code of Ethics where applicable.
    PPART ART CC –– PPOLICY OLICY CCONSULTATIONONSULTATION
    To begin this part, read the following email and then complete the tasks
    To begin this part, read the following email and then complete the tasks that follow:that follow:
    To:
    To:
    You
    From:
    From:
    Henry Thomas (henry.thomas@cbsa.com.au)
    Date/time:
    Date/time:
    Monday 4:20PM
    Subject:
    Subject:
    New System Consultation
    To You,
    To You,
    Thanks for developing the new systems so quickly.
    Thanks for developing the new systems so quickly. I would like you to I would like you to now undertake a consultation session now undertake a consultation session with the employees to gather their feedback on the new systems. Can you schedule this in for tomorrow at with the employees to gather their feedback on the new systems. Can you schedule this in for tomorrow at some point?some point?
    During the consultation session it is imperative that you to seek their feedback to your new systems and that
    During the consultation session it is imperative that you to seek their feedback to your new systems and that you document their feedback syou document their feedback so that it can be reviewed for any improvements or the notification of issues. I o that it can be reviewed for any improvements or the notification of issues. I would also like you to adhere to the would also like you to adhere to the interpersonal communication stylesinterpersonal communication styles that you have specified in the that you have specified in the updated updated Communication Policy & Procedures Communication Policy & Procedures during the consultation sessionduring the consultation session..
    Kind Regards,
    Kind Regards,
    Henry Thomas
    Henry Thomas
    Governance Manager
    300 Fictional Way, Sydney, NSW 2000
    300 Fictional Way, Sydney, NSW 2000
    Phone: 1800 111 222
    Phone: 1800 111 222
    www.cbsa.com.au
    www.cbsa.com.au
    ©WSC V2.0 April 2020
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    BSBLDR502 – Assessment Tool Page 16 of 29
    Wall Street College Pty Ltd
    ABN No: 42 606 344 905
    RTO No: 41294 CRICOS Provider No.: 03601F
    Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
    Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
    Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
    Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
    TASK
    Based on the email you are to deliver a consultation session to a sub-set of the internal customers of the organisation. You will be presenting to at least three attendees who will form a representation of the internal customers (role played by your assessor and additional students/assessors).
    During the consultation session, your assessor will be looking to see that you can:
    ▪ Verbally lead the presentation of the main components of the Code of Conduct Policy
    ▪ Verbally lead the presentation of the main components of the Dispute Resolution Policy
    ▪ Verbally lead the presentation of the updates made to the Communication Policy & Procedures
    ▪ Adhere to the interpersonal communication styles specified in the Communication Policy & Procedures
    ▪ Use listening skills to receive feedback and to answer any questions that the attendees may have
    ▪ Confirm the attendees’ understanding of the policies by using questioning techniques
    ▪ Document the feedback received from the attendees
    PPART ART DD –– FFACILITATE ACILITATE CCONSULTATION ONSULTATION FFEEDBACKEEDBACK
    To begin this part, read the following email and then complete the tasks that follow:
    To begin this part, read the following email and then complete the tasks that follow:
    To:
    To:
    You
    From:
    From:
    Henry Thomas (henry.thomas@cbsa.com.au)
    Date/time:
    Date/time:
    Wednesday 1:17PM
    Subject:
    Subject:
    Provide Feedback to Consultation Attendees
    To You,
    To You,
    Thanks for undertaking the consultation session the other day.
    Thanks for undertaking the consultation session the other day.
    Based on the feedback you have received I would like you to implement any improvements or resolutions to
    Based on the feedback you have received I would like you to implement any improvements or resolutions to issues into the policies you consulted on, and then provide a issues into the policies you consulted on, and then provide a summary of what updates you have made summary of what updates you have made based on the feedback to the attendees.based on the feedback to the attendees.
    Kind Regards,
    Kind Regards,
    Henry Thomas
    Henry Thomas
    Governance Manager
    Governance Manager
    300 Fictional Way, Sydney, NSW 2000
    300 Fictional Way, Sydney, NSW 2000
    Phone: 1800 111 222
    Phone: 1800 111 222
    www.cbsa.com.au
    www.cbsa.com.au
    ©WSC V2.0 April 2020
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    BSBLDR502 – Assessment Tool Page 17 of 29
    Wall Street College Pty Ltd
    ABN No: 42 606 344 905
    RTO No: 41294 CRICOS Provider No.: 03601F
    Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
    Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
    Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
    Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
    TASK
    Based on the email you are to implement any improvements into the policy documents, and then use a word processor to develop an email using the Email Template (downloadable from the Employee section of the CBSA website) to distribute the updated policies to the attendees. The email must:
    ▪ Specify who the email is to
    ▪ Specify who the email is from
    ▪ Specify the date and time you sent the email
    ▪ Specify the subject
    ▪ Specify the Code of Conduct Policy, Dispute Resolution Policy, and Communication Policy & Procedures as the attachments
    ▪ Summarise in the body of the email any changes you have made to the policies based on the consultation process
    ▪ Complete the email footer specifying the job position you are role playing
    SUBMISSION REQUIREMENTS FOR TASK 1:
     Word processor document with your answers for Part AWord processor document with your answers for Part A
     Code of Conduct for Part BCode of Conduct for Part B
     Dispute Resolution PolicyDispute Resolution Policy for Part for Part BB
     Communication Policy & ProceduresCommunication Policy & Procedures for Part Bfor Part B
     Modified Code of Conduct for Modified Code of Conduct for Part DPart D
     Modified Dispute Resolution PolicyModified Dispute Resolution Policy for Part for Part DD
     Modified Modified Communication Policy & ProceduresCommunication Policy & Procedures for Part Dfor Part D
     Email for Email for Part Part DD
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    BSBLDR502 – Assessment Tool Page 18 of 29
    Wall Street College Pty Ltd
    ABN No: 42 606 344 905
    RTO No: 41294 CRICOS Provider No.: 03601F
    Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
    Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
    Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
    Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
    Assessment Task Cover Sheet – Assessment Task 2
    Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.
    Name:
    Date of submission:
    Unit:
    ▪ BSBLDR502 Lead and manage effective workplace relationships Assessor to complete Assessment Task Satisfactory/ Not satisfactory Date Was this a resubmission? Y/N
    Project
    STUDENT DECLARATION
    I _____________________________________ declare that these tasks are my own work.
     None of this work has been completed by any other person.
     I have not cheated or plagiarised the work or colluded with any other student/s.
     I have correctly referenced all resources and reference texts throughout these assessment tasks.
     I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
    Student signature: _____________________________________________________________
    Student name: ________________________________________________________________
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    BSBLDR502 – Assessment Tool Page 19 of 29
    Wall Street College Pty Ltd
    ABN No: 42 606 344 905
    RTO No: 41294 CRICOS Provider No.: 03601F
    Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
    Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
    Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
    Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
    ASSESSOR FEEDBACK
    Assessors: Please return this cover sheet to the student with assessment results and feedback.
    A copy must be supplied to the office and kept in the student’s file with the evidence.
















Assessor signature: ____________________________________________________________
Assessor name: _______________________________________________________________
Date: _______________________________________________________________________ .
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BSBLDR502 – Assessment Tool Page 20 of 29
Wall Street College Pty Ltd
ABN No: 42 606 344 905
RTO No: 41294 CRICOS Provider No.: 03601F
Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
Assessment Record ChecklistAssessment Record Checklist AASSESSMENT SSESSMENT TTASK ASK 22:: MMANAGE ANAGE WWORKPLACE ORKPLACE RRELATIONSHIPSELATIONSHIPS PPART ART AA –– DDEVELOP EVELOP NNETWORKING ETWORKING PPLANLAN YesYes NoNo
Did
Did the student the student submit the following:submit the following:
 Networking PlanNetworking Plan
Did the student
Did the student develop a networking plan that:develop a networking plan that:
 Used the Networking Plan template?Used the Networking Plan template?
 SSpecified three networking opportunities pecified three networking opportunities for for Information Technology Information Technology staffstaff??
 SSpecified three networking opportunitiespecified three networking opportunities forfor Governance and Compliance Governance and Compliance staffstaff??
 SSpecified three networking opportunities pecified three networking opportunities for for Training Training staffstaff??
 SSpecified three networking opportunities pecified three networking opportunities for Sales & Marketing stafffor Sales & Marketing staff??
 SSpecified three networking opportunities pecified three networking opportunities for for Human ResourcesHuman Resources staffstaff??
 SSpecified three networking opportunities pecified three networking opportunities for for AccountsAccounts stafstafff? ?
 Specified each opportunity details a Specified each opportunity details a perceived benefit and the date(s) it will perceived benefit and the date(s) it will occur?occur? PPART ART BB –– NNETWORKING ETWORKING PPLAN LAN CCONSULTATION ONSULTATION Yes No
Did
Did the student the student submit the following:submit the following:
 Modified Networking PlanModified Networking Plan
Did the student
Did the student lead the consultation session where they:lead the consultation session where they:
 VeVerbally led the presentation of the main rbally led the presentation of the main components of the Networking Plancomponents of the Networking Plan??
 EEmployed listening skills to receive mployed listening skills to receive feedback and to answer any questions that feedback and to answer any questions that the attendees may havethe attendees may have??
 CConfirmed the onfirmed the attendees understanding of attendees understanding of the plan by using questioning techniquesthe plan by using questioning techniques??
 AAdhered to the interpersonal dhered to the interpersonal communication styles theycommunication styles they developed developed previously?previously?
 AAdjusted the Networking Plan based on djusted the Networking Plan based on feedback received from the attendees feedback received from the attendees where issues or improvements were where issues or improvements were pprovidedrovided?? PPART ART CC –– UUPDATE PDATE NNETWORKING ETWORKING PPLAN LAN Yes No
Did
Did the student the student submit the following:submit the following:
 Modified Networking PlanModified Networking Plan
Did the student modify the Networking Plan where they:
Did the student modify the Networking Plan where they:
 Used the Used the NNetworking Plan etworking Plan they developed they developed previously?previously?
 SSpecified three pecified three networking opportunities networking opportunities for Sales & Marketing stafffor Sales & Marketing staff??
 SSpecified three networking opportunities pecified three networking opportunities for for Human ResourcesHuman Resources staffstaff??
 SSpecified three networking opportunities pecified three networking opportunities for for AccountsAccounts staffstaff??
 Marked completed those activities that had Marked completed those activities that had been scheduled for the first sbeen scheduled for the first six months of ix months of the plan?the plan?
 SSpecified three networking opportunities pecified three networking opportunities for for Information Technology Information Technology staffstaff??
 SSpecified three networking opportunities pecified three networking opportunities Governance and Compliance Governance and Compliance staffstaff??
 SSpecified three networking opportunities pecified three networking opportunities for for Training Training staffstaff??
 Specified that each oppSpecified that each opportunity details a ortunity details a perceived benefit and the date(s) it will perceived benefit and the date(s) it will occur?occur? PPART ART DD –– RRESOLVE ESOLVE WWORKPLACE ORKPLACE CCONFLICT ONFLICT Yes No
Did the student:
Did the student:
 Verbally lead the resolution meetingVerbally lead the resolution meeting??
 Adhere to the interpersonal communication Adhere to the interpersonal communication styles they developed styles they developed previouslypreviously??
 Use questioning techniques to clarify Use questioning techniques to clarify viewpointsviewpoints??
 Use the Dispute Resolution Policy as a Use the Dispute Resolution Policy as a guideguide??
 Use active listening to identify both parties’ Use active listening to identify both parties’ viewpointsviewpoints??
 Resolve the conflict by proposing an Resolve the conflict by proposing an appropriate solution?appropriate solution?
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BSBLDR502 – Assessment Tool Page 21 of 29
Wall Street College Pty Ltd
ABN No: 42 606 344 905
RTO No: 41294 CRICOS Provider No.: 03601F
Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
Assessment Record ChecklistAssessment Record Checklist AASSESSMENT SSESSMENT TTASK ASK 22:: MMANAGE ANAGE WWORKPLACE ORKPLACE RRELATIONSHIPSELATIONSHIPS PPART ART EE –– DDEVELOP AND EVELOP AND IIMPLEMENT AN MPLEMENT AN AACTION CTION Yes No
Did
Did the student the student submit the following:submit the following:
 Action PlanAction Plan
Did the student develop an Action Plan that:
Did the student develop an Action Plan that:
 UUsed the Action Plan templatesed the Action Plan template??
 Specified when each action must be Specified when each action must be implemented by?implemented by?
 Specified two actions that result in Specified two actions that result in organisational improvements?organisational improvements?
 Specified who is responsible for each Specified who is responsible for each action?action?
Did the student implement the actions in the Action Plan by:
Did the student implement the actions in the Action Plan by:
 Implementing the first action successfully?Implementing the first action successfully?
 Implementing the second action Implementing the second action successfully?successfully?
Please note any
Please note any reasonable adjustments for this task below.reasonable adjustments for this task below.
 I have reviewed the mapping I have reviewed the mapping to to this task.this task.
 I have analysed the evidence gathered against the requirements of this task and am satisfied that the student has I have analysed the evidence gathered against the requirements of this task and am satisfied that the student has satisfactorily demonstrated the knowledge rsatisfactorily demonstrated the knowledge required of tequired of this unithis unit..
Where any items
Where any items above above are marked ‘Nare marked ‘Noo’, ’, please please provide comments and outline the gaps below. provide comments and outline the gaps below. Ensure feedback is Ensure feedback is provided to the student on their Assessment Task Cover Sheet. Note actions that will be taken to correct the gaps.provided to the student on their Assessment Task Cover Sheet. Note actions that will be taken to correct the gaps.
How many attempts were required to demonstrate satisfactory performance?
How many attempts were required to demonstrate satisfactory performance? ________________________________________________
Part A outcome:
Part A outcome: Satisfactory Satisfactory  Not SatisfactoryNot Satisfactory 
Part B
Part B outcome:outcome: Satisfactory Satisfactory  Not SatisfactoryNot Satisfactory 
Part
Part CC outcome:outcome: Satisfactory Satisfactory  Not SatisfactoryNot Satisfactory 
Part D
Part D outcoutcome:ome: Satisfactory Satisfactory  Not SatisfactoryNot Satisfactory 
Part
Part EE outcome:outcome: Satisfactory Satisfactory  Not SatisfactoryNot Satisfactory 
Date:
Date: ________________________________________________________
Student name:
Student name: ____________________________________________________________________________________________________________________________________________
Assessor name:
Assessor name: __________________________________________________________________________________________________________________________________________
Assessor signature:
Assessor signature: ____________________________________________________________________________________________________________________________________
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BSBLDR502 – Assessment Tool Page 22 of 29
Wall Street College Pty Ltd
ABN No: 42 606 344 905
RTO No: 41294 CRICOS Provider No.: 03601F
Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
Assessment Task 2: Manage Workplace Relationships
The following assessment tasks use a simulated business called Complete Business Solutions Australia (CBSA). In order to complete the assessment tasks, you will need to access information, templates, policies and procedures found on the CBSA website. Your assessor will provide you with login details. Navigate to www.cbsa.com.au, select ‘Log in’ and enter your username and password prior to completing your assessment tasks. For this assessment you will play the role of Business Compliance Specialist for CBSA. CBSA is a consultancy service providing assistance with compliance, finances, human resources, information technology and other business needs to ensure that businesses have the expertise and support they need to survive and prosper. You should familiarise yourself with what CBSA does, its services and history, the organisational structure of the business and its employees. Ensure that you read the Business Plan to understand CBSA’s mission, vision, and business objectives.
TASK SUMMARY
There are five parts to this task:
▪ In Part A, you will be developing a networking plan
▪ In Part B, you will be consulting with employees in regards to the networking plan
▪ In Part C, you will continue ongoing planning of networking opportunities
▪ In Part D, you will be resolving a conflict between employees
▪ In Part E, you will be developing and implementing an action plan to address identified issues
RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK:
▪ Access to Learner Guide, PowerPoint presentation and recommended textbook
▪ Access to a computer, the Internet, and a web browser
▪ Access to a word processor
▪ CBSA Business Plan (accessible via the CBSA website)
▪ CBSA organisational policies and procedures (accessible via the CBSA website)
▪ At least two additional students to be used in role-plays
▪ Code of Conduct Policy developed in the previous assessment task
▪ Dispute Resolution Policy developed in the previous assessment task
▪ Communication Policy & Procedures updated in the previous assessment task
WHEN AND WHERE WILL THIS TASK BE COMPLETED?
▪ This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).
▪ Your assessor will provide you with the due date for this assessment.
WHAT HAPPENS IF I GET SOMETHING WRONG?
If you get something wrong you will need to resubmit that part of the task that has not been completed correctly or fully. Your assessor will provide you with guidance as to what needs to be resubmitted and how.
If your assessor identifies any plagiarised responses in your answers, your trainer/assessor will report this along with reasons for the allegation. For more detailed information about academic misconduct, please refer to Plagiarism, Cheating and Collusion section in the Assessment Overview of this assessment booklet.
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BSBLDR502 – Assessment Tool Page 23 of 29
Wall Street College Pty Ltd
ABN No: 42 606 344 905
RTO No: 41294 CRICOS Provider No.: 03601F
Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
STUDENT INSTRUCTIONS FOR TASK 2
Complete all parts of the assessment below using your own words. PPART ART AA –– DDEVELOP EVELOP NNETWORKING ETWORKING PPLANLAN
To begin this part, read the following email and
To begin this part, read the following email and its attachment, its attachment, then complete the tasks thathen complete the tasks that follow:t follow:
To:
To:
You
From:
From:
Henry Thomas (henry.thomas@cbsa.com.au)
Date/time:
Date/time:
Monday 2:19PM
Subject:
Subject:
Networking Planning
Attachment:
Attachment:
Networking Plan.docx
To You,
To You,
I have a new task for you. I would like you to plan out a networking plan for each
I have a new task for you. I would like you to plan out a networking plan for each department within the department within the organisation using the attached template.organisation using the attached template.
For each department I would like you to identify three networking opportunities that would be of benefit to
For each department I would like you to identify three networking opportunities that would be of benefit to that department. These networking opportunities can be events, conferences, or otherthat department. These networking opportunities can be events, conferences, or other opportunities where opportunities where the employees of that department can gain new knowledge either internally or externally that will benefit the employees of that department can gain new knowledge either internally or externally that will benefit both them and the organisation.both them and the organisation.
Kind Regards,
Kind Regards,
Henry Thomas
Henry Thomas
Governance Manager
300 Fictional Way, Sydney, NSW 2000
300 Fictional Way, Sydney, NSW 2000
Phone: 1800 111 222
Phone: 1800 111 222
www.cbsa.com.au
www.cbsa.com.au
ATTACHMENT
Networking Plan.docx
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BSBLDR502 – Assessment Tool Page 24 of 29
Wall Street College Pty Ltd
ABN No: 42 606 344 905
RTO No: 41294 CRICOS Provider No.: 03601F
Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
Employee Networking Plan Department Networking opportunity What benefits will this provide? When occurring Status
TASK
Based on the email and its attachment, you are to research and develop a network plan for each department of the organisation using a word processor.
The departments of the organisation are as follows:
▪ Sales & Marketing
▪ Information Technology (IT)
▪ Human Resources (HR)
▪ Governance and Compliance
▪ Accounts
▪ Training
Using the given template for each of the departments you are to identify and document three networking opportunities for each. These can be external from the organisation, or you can have an opportunity occurring internally. For example, an external opportunity for Sales & Marketing staff might be a Sales Conference, while an internal opportunity may be in-house training of new marketing techniques.
You need to document what the perceived benefits of each opportunity are, and the date that the opportunity is to occur. You should add as many rows as necessary to the networking plan table.
©WSC V2.0 April 2020
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BSBLDR502 – Assessment Tool Page 25 of 29
Wall Street College Pty Ltd
ABN No: 42 606 344 905
RTO No: 41294 CRICOS Provider No.: 03601F
Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
PPART ART BB –– NNETWORKING ETWORKING PPLAN LAN CCONSULTATIONONSULTATION
To begin this part, read the following email and then
To begin this part, read the following email and then complete the tasks that follow:complete the tasks that follow:
To:
To:
You
From:
From:
Henry Thomas (henry.thomas@cbsa.com.au)
Date/time:
Date/time:
Wednesday 12:22PM
Subject:
Subject:
Networking Plan Consultation Session
To You,
To You,
Thanks for developing the Networking Plan for me.
Thanks for developing the Networking Plan for me.
I would like you to
I would like you to now undertake a consultation session with the employees to gather their feedback on the now undertake a consultation session with the employees to gather their feedback on the Networking Plan. Networking Plan.
During the consultation session it is imperative that you to seek their feedbac
During the consultation session it is imperative that you to seek their feedback to the Networking Plan so k to the Networking Plan so that you can make any adjustments as necessary based on their feedback. I would also like you to adhere that you can make any adjustments as necessary based on their feedback. I would also like you to adhere to the to the interpersonal communication stylesinterpersonal communication styles that you have specified in the updated that you have specified in the updated Communication Policy & Communication Policy & Procedures Procedures during thduring the consultation session.e consultation session.
Kind Regards,
Kind Regards,
Henry Thomas
Henry Thomas
Governance Manager
Governance Manager
300 Fictional Way, Sydney, NSW 2000
300 Fictional Way, Sydney, NSW 2000
Phone: 1800 111 222
Phone: 1800 111 222
www.cbsa.com.au
www.cbsa.com.au
TASK
Based on the email you are to deliver a consultation session to a sub-set of the internal customers of the organisation. You will be presenting to at least three attendees who will form a representation of the internal customers (role played by your assessor and additional students/assessors).
During the consultation session, your assessor will be looking to see that you can:
▪ Verbally lead the presentation of the main components of your Networking Plan
▪ Adhere to the interpersonal communication styles specified in the Communication Policy & Procedures
▪ Use listening skills to receive feedback and to answer any questions that the attendees may have
▪ Confirm the attendees understanding of the plan by using questioning techniques
▪ Adjust the Networking Plan based on feedback received from attendees
©WSC V2.0 April 2020
Next Review April 2021
BSBLDR502 – Assessment Tool Page 26 of 29
Wall Street College Pty Ltd
ABN No: 42 606 344 905
RTO No: 41294 CRICOS Provider No.: 03601F
Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
PPART ART CC –– UUPDATE PDATE NNETWORKING ETWORKING PPLANLAN
To begin this part, read the following email and then complete the tasks that follow:
To begin this part, read the following email and then complete the tasks that follow:
To:
To:
You
From:
From:
Henry Thomas (henry.thomas@cbsa.com.au)
Date/time:
Date/time:
Friday 10:52AM
Subject:
Subject:
Ongoing Planning for Networking Opportunities
To You,
To You,
It’s been six months since you developed the Networking Plan. I would like you to review and update the
It’s been six months since you developed the Networking Plan. I would like you to review and update the Networking Plan as follows:Networking Plan as follows:
▪ Change the status of the networking opportunities that have been completed
▪ Research and document further networking opportunities as necessary for each department for the next 12 months
Kind Regards,
Kind Regards,
Henry Thomas
Henry Thomas
Governance Manager
Governance Manager
300 Fictional Way,
300 Fictional Way, Sydney, NSW 2000Sydney, NSW 2000
Phone: 1800 111 222
Phone: 1800 111 222
www.cbsa.com.au
www.cbsa.com.au
TASK
For the purpose of this activity it is assumed that six months have passed since the Networking Plan was developed. Based on this, and using the Networking Plan you created previously, you are to:
▪ Change the status of any networking opportunities that were to take place within six months of the plan being developed as being completed.
▪ Based on the completed networking opportunities, research and document new networking opportunities so that each department has three networking opportunities for the next 12 months. For example, if the IT department had two networking opportunities completed in the six months, then you should research and document an additional two networking opportunities so that it has a total of three.
▪ Ensure that the benefits for each new networking opportunity are documented.
▪ Ensure that the date of when the new networking opportunity is to occur is documented.
©WSC V2.0 April 2020
Next Review April 2021
BSBLDR502 – Assessment Tool Page 27 of 29
Wall Street College Pty Ltd
ABN No: 42 606 344 905
RTO No: 41294 CRICOS Provider No.: 03601F
Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
PPART ART DD –– RRESOLVE ESOLVE WWORKPLACE ORKPLACE CCONFLICTONFLICT
To begin this part, read the following email and then complete the tasks that follow:
To begin this part, read the following email and then complete the tasks that follow:
To:
To:
You
From:
From:
Henry Thomas (henry.thomas@cbsa.com.au)
Date/time:
Date/time:
Friday 10:52AM
Subject:
Subject:
Employee Conflict
To You,
To You,
It has been brought to my attention that one of the staff members has been showing unethical conduct in the workplace towards another employee. Their behaviour breaches the Code of Conduct that you have developed, which has now led to a dispute between the two parties. I would like to give you authority to follow the procedure you developed for the Dispute Resolution Policy to resolve the issue.
If someone is responsible for acting in a conduct not befitting the organisation, I would like some disciplinary measures taken, and an action plan created to ensure that the employee grows and that this issue doesn’t occur again.
Kind Regards,
Kind Regards,
Henry Thomas
Henry Thomas
Governance Manager
300 Fictional Way, Sydney, NSW 2000
300 Fictional Way, Sydney, NSW 2000
Phone: 1800 111 222
Phone: 1800 111 222
www.cbsa.com.au
www.cbsa.com.au
TASKS
Based on the email, you are to follow the procedure that you developed in the Dispute Resolution Policy to resolve the dispute. Where the procedure requires talking to the disputing parties, the assessor will organise a meeting with the two parties which will be roleplayed by the assessor and another student/assessor.
During the dispute resolution meeting, your assessor will be looking to see that you can:
▪ Verbally lead the resolution meeting
▪ Use the Dispute Resolution Policy as a guide
▪ Adhere to the interpersonal communication styles they developed in the updated Communication Policy & Procedures
▪ Use active listening to identify both parties’ viewpoints
▪ Use questioning techniques to clarify viewpoints
▪ Demonstrate effective team leadership to resolve the conflict by proposing a resolution strategy that can be actioned
©WSC V2.0 April 2020
Next Review April 2021
BSBLDR502 – Assessment Tool Page 28 of 29
Wall Street College Pty Ltd
ABN No: 42 606 344 905
RTO No: 41294 CRICOS Provider No.: 03601F
Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
PPART ART EE –– DDEVELOP AND EVELOP AND IIMPLEMMPLEMENT AN ENT AN AACTION CTION PPLANLAN
To begin this part, read the following email and
To begin this part, read the following email and its attachment, its attachment, then complete the tasks that follow:then complete the tasks that follow:
To:
To:
You
From:
From:
Henry Thomas (henry.thomas@cbsa.com.au)
Date/time:
Date/time:
Friday 10:52AM
Subject:
Subject:
Resolving Identified Difficulties
Attachment:
Attachment:
Action Plan Template.docx
To You,
To You,
Thanks for resolving the conflict between Sam and May. To hopefully resolve this issue so it doesn’t occur again I would like you to develop an Action Plan to address any identified difficulties. This could involve actions that address Sam’s issues, or the procedure in the Dispute Resolution Policy to ensure it runs more smoothly next time.
Can you please develop an action plan using the attached template, and then ensure that the activities are implemented?
Kind Regards,
Kind Regards,
Henry Thomas
Henry Thomas
Governance Manager
300 Fictional Way, Sydney, NSW 2000
300 Fictional Way, Sydney, NSW 2000
Phone: 1800 111 222
Phone: 1800 111 222
www.cbsa.com.au
www.cbsa.com.au
ATTACHMENT
Action Plan Template.docx
Action Plan Action Responsibility Date Status
TASKS
Based on the email and its attachment you are to complete the following tasks:

  1. Develop an Action Plan using the supplied template that:
    ©WSC V2.0 April 2020
    Next Review April 2021
    BSBLDR502 – Assessment Tool Page 29 of 29
    Wall Street College Pty Ltd
    ABN No: 42 606 344 905
    RTO No: 41294 CRICOS Provider No.: 03601F
    Melbourne: Level 4, 20 Queen St, Melbourne, VIC 3000
    Phone: +61 3 9629 4770 Email: admissions@wallstreet.edu.au
    Hobart: Level 2, 27 Elizabeth St, Hobart, TAS 7000
    Phone: +61 3 8648 8556 Email: admissions@wallstreet.edu.au
    ▪ Specifies two actions to be implemented that will resolve issues with Sam’s behaviour and/or with the dispute resolution procedure
    ▪ For each action you must:
    − Specify the action that is to occur
    − Specify who will be responsible for implementing the action
    − Specify when the action needs to be completed by
    Note: you will be responsible for implementing the actions in the next task so you must be able to provide evidence that you can complete the actions.
  2. Implement the actions developed in the Action Plan. You must provide evidence that you have completed the actions to satisfy the requirements of this task. This could involve updating documentation, undertaking some training of Sam, or some other action that will implement organisational improvements. You should discuss how you are going to satisfy this evidence by discussing the Action Plan with an assessor. They will be able to advise if this is sufficient or not.
    If role-playing is required, this should be organised with the assessor as appropriate.
    SUBMISSION REQUIREMENTS FOR TASK 2:
     NetworkNetworkinging Plan for Part A.Plan for Part A.
     Modified Modified Networking Plan for Part B.Networking Plan for Part B.
     Modified Networking Plan for Part C.Modified Networking Plan for Part C.
     Action Plan for Part D.Action Plan for Part D.

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